Privacy Policy
Effective Date: May 13, 2025
Website: https://www.theclaritypractice.asia
Your privacy is important to us. It is The Clarity Practice PTE. LTD.’s policy to respect your privacy and comply with applicable Singapore laws and regulations regarding personal information we may collect, including across our website and related platforms.
Information We Collect
Voluntarily Provided Information
Information you knowingly provide when:
- Contacting us via forms, email, or social platforms
- Booking sessions or discovery calls
- Subscribing to email updates or resources
Automatically Collected Information
This includes browser metadata such as:
- IP address, browser type, device info
- Time and duration of visits
- Page interaction and analytics via GA4 (Google Analytics)
Use of Information
We collect and use your information to:
- Deliver coaching services
- Provide booking and communication functionality
- Understand how our site is used and improve it
- Conduct marketing (with your consent)
- Comply with legal and operational obligations
Personal Information
Personal data may include:
- Name, email address
- Session notes or related content
- Booking, communication, or engagement data
Session Recordings
Some sessions may be recorded with your explicit consent for reflection and internal development. These are confidential and not shared without written permission.
Sensitive Information
We do not require you to submit sensitive financial, legal, or medical data. If shared voluntarily, it will be treated as confidential, but we advise caution in submitting highly sensitive content online.
Third-Party Data Processors
We use the following services:
- MailerLite – email updates and automation
- Cal.com – booking and scheduling
- HubSpot CRM – client data and workflows
- Microsoft 365 – internal communication and documentation
- Google Analytics 4 – usage analysis and website behavior tracking
Data Security
We use commercially acceptable means to protect data against loss, misuse, unauthorized access, or disclosure. However, no method of online transmission or storage is 100% secure.
Data Retention
We retain personal information only as long as needed for:
- Active coaching relationships
- Marketing opt-ins
- Legal, tax, or compliance obligations
When no longer required, we delete or anonymize personal data.
Your Rights Under Singapore PDPA
You have the right to:
- Access and correct your personal data
- Withdraw consent at any time
- Request deletion of personal data (where allowed by law)
- Opt-out of marketing communications
To exercise these rights, contact us at hello@theclaritypractice.asia.
Children’s Privacy
We do not knowingly collect personal information from individuals under 18. If you are under 18, you may only use our services with parental or guardian consent.
External Links
Our website may link to external content or services. We are not responsible for their privacy practices. Please review their own privacy policies before use.
International Data Transfers
Some of your data may be stored or processed in countries outside Singapore (e.g., EU or US). We ensure all vendors meet appropriate data protection standards in line with PDPA obligations.
Business Transfers
In the event of a merger, acquisition, or sale, personal data may be transferred to the acquiring entity, under conditions that protect your privacy.
Complaints & Enforcement
If you believe your data has been misused or your rights infringed, you may:
- Contact us directly at hello@theclaritypractice.asia
- File a complaint with the Personal Data Protection Commission (PDPC) at https://www.pdpc.gov.sg
Policy Updates
We may update this Privacy Policy from time to time. Changes will be published on this page and take effect upon posting.
GDPR Addendum (for EU Visitors)
If you are a resident of the EU, the following applies:
- We are the Data Controller of your personal information.
- Legal bases for processing include your consent, legitimate interest, and contract fulfilment.
- You have the right to access, correct, export, or delete your data.
- You may request restriction or object to processing.
- For data exported outside the EU, appropriate safeguards are in place per GDPR Article 46.
Contact Us
Data Privacy Officer
The Clarity Practice PTE. LTD.
160 Robinson Road, #14-04 Singapore Business Federation Center
Singapore 068914
Email: hello@theclaritypractice.asia
Thank you for trusting The Clarity Practice.