Coaching Agreement & Terms of Service

Effective Date: September 2, 2025
Website: https://www.theclaritypractice.asia

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Welcome to The Clarity Practice PTE. LTD. (Registration No: 202344810G). These Coaching Agreement and Terms of Service (“Terms”) govern your use of our coaching services, website, and related offerings. By engaging with us or submitting the onboarding form, you agree to be bound by these Terms.

Coaching Agreement

1. Purpose of Coaching
   • Coaching is a professional development process designed to support reflection, growth, and clarity.
   • Coaching is not therapy, counselling, medical advice, or consulting. If such services are needed, you will be referred to an appropriate professional.
2. Roles & Responsibilities
   • The coach’s role is to partner with you in a thought-provoking and creative process that supports your self-discovery and action.
   • You, the client, remain fully responsible for your own decisions, choices, actions, and results.
3. Confidentiality
   • All coaching conversations are confidential, unless disclosure is required by law or where there is risk of harm.
   • Notes or recordings (if you consent) are stored securely and never shared externally without your permission.
4. Commitment
   • Coaching works best when you attend sessions on time, engage openly, and take ownership of agreed practices between sessions.
   • Outcomes are not guaranteed. Your progress depends on your own effort, reflection, and context.
5. Boundaries
   • Coaching is future-focused and does not provide legal, financial, or medical advice.
   • The coach does not make decisions for you, but will support you in exploring perspectives, setting goals, and taking aligned action.
6. Consent
   • By ticking the box on the onboarding form and submitting it, you consent to these Terms electronically, which constitutes a binding agreement under the Singapore Electronic Transactions Act.
   • In the event of conflict between this Coaching Agreement and the general Terms of Service below, the Coaching Agreement will prevail in respect of coaching services.

Terms of Service

1. Company Details

The Clarity Practice PTE. LTD.
160 Robinson Road, #14-04 Singapore Business Federation Center
Singapore 068914
Email: hello@theclaritypractice.asia

2. Services Offered

We offer coaching services in the areas of:

• Mindfulness and wellbeing
• Strategic clarity and leadership
• Executive coaching
• Visual coaching and journaling
• General life and personal coaching

Services are delivered both online and in person. Coaching programs may evolve over time. Clients will be notified of material changes that affect their experience.

3. Free Discovery Call

A complimentary 20-minute discovery call is available once per individual. This session is non-transferable and designed to assess mutual fit. Missed calls without notice may forfeit eligibility for future free sessions.

4. Session Structure & Bookings

• Standard coaching sessions are 60 minutes.
• Sessions are booked through Cal.com, HubSpot, or another scheduling system selected by The Clarity Practice. By booking, you also agree to the terms of the relevant booking platform.
• Confirmation and reminders are managed via the booking platform.

5. Payments

• All payments are due upfront.
• Payment is accepted via PayNow or credit card.
• Installment plans are not currently offered.

6. Cancellations, Rescheduling & Refunds

• You may reschedule or cancel a session at least 24 hours before the scheduled time without penalty.
• Changes made within 24 hours will result in the session being forfeited.
• All payments are non-refundable, except where required by law or if The Clarity Practice cancels a session.

7. Client Responsibilities

• Coaching is a collaborative process. Clients are expected to attend sessions on time, participate fully, and complete agreed-upon practices.
• No outcomes are guaranteed. Progress depends on the client’s effort and context.

8. Session Recordings

• Sessions may be recorded with your explicit consent at the start of each session.
• Recordings are used for reflection and internal coaching improvement. They will not be shared externally without permission.

9. Confidentiality & Data

• All personal and session information is confidential, unless disclosure is required by law.
• Your data may be stored or processed using CRM, email, transcription, or scheduling platforms used by The Clarity Practice. These tools may change from time to time, but we only use reputable providers with appropriate security safeguards.
• We comply with the Singapore Personal Data Protection Act (PDPA). Your data will only be used for coaching purposes and, if you opt in, for marketing updates.
• For more information, see our Privacy Policy.

10. Intellectual Property

All materials provided by The Clarity Practice—including session frameworks, visual tools, and resources—are protected intellectual property. Clients may not reproduce, share, or resell these materials without written consent.

11. Amendments to Terms

We may update these Terms at our discretion. Any changes will take effect immediately upon posting. Clients will be notified of material updates. Continued use of our services indicates acceptance of the new Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore. In case of a dispute, both parties agree to first attempt resolution through mediation via the Singapore Mediation Centre. If unresolved, the matter will be referred to the courts of Singapore.

13. Website Use

By using https://www.theclaritypractice.asia, you agree to comply with all applicable laws and these Terms. You may not:

• Copy, modify, or decompile content on the site.
• Transmit unlawful, harassing, or spam content.
• Interfere with the website’s operation.
• Harvest user data or violate privacy rights.

14. Accuracy of Materials

The content on this site is provided for general information only. While we strive for accuracy, we make no guarantees as to completeness or timeliness of materials. Information is subject to change.

15. Links to Third-Party Sites

We may link to third-party websites for convenience. We do not control or endorse these sites and are not responsible for their content or practices. Use them at your own discretion.

16. Right to Terminate Access

We may suspend or terminate your access to our site or services at any time, especially if you breach these Terms.

17. Severance

If any provision of these Terms is found unenforceable, that portion will be severed, and the remainder will remain in effect.

If you have questions about these Terms, please contact us at hello@theclaritypractice.asia.

Thank you for choosing The Clarity Practice.

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